Compile and Publish Parts Manuals

Today companies are being judged on their ability to provide excellent customer service and in an increasingly competitive market, only those companies that can distinguish themselves by providing such high levels of customer support, will be the companies that grow. Pulse WebParts provides Industrial Equipment and Machinery manufacturers with the most effective aftermarket solutions that automates the product support and e-commerce function between OEMs, dealers and their customers. Our WebParts module will help you build profitable aftermarket and spare parts sales ensuring dealers and distributors have up-to-the-minute information – and the right part, first time, every time.

Online access to parts information

WebParts provides users with web based access to real time parts availability. Authorised users log in to a customisable internet site and can navigate through a hierarchical structure of pages and find parts by full or partial number, description or figure number, all in a matter of seconds. Exploded diagrams appear in the right hand pane, where users can use the zoom and pan functions to visually locate the required part. Users can then create a pick list and place the items in a shopping basket. The order can be printed out or can be sent electronically to the OEM for processing.

Reduce Costs

• The costs of printing, duplicating, distributing and updating parts manuals are greatly reduced.
• Parts manuals are automatically published from your exploded assembly drawings maintained in the document vault.
• Intuitive search functions help users find the correct part which reduces the amount of wrong orders that are submitted to the OEM and the associated cost of customers returning incorrect orders to the OEM.
• Parts manual updates are made in the one place and instantly made available to all authorised users throughout the world. 

Improve Sales

• Access to parts information 24 hours a day, 7 days a week makes it convenient for users to do business with you.
• Easy to use graphical interface makes it easier for your dealers and customers to locate the correct part, first time, every time.
• Focus on customer support will enhance your company’s reputation and customers will be happier to do business with you.

Improve Customer Service and Support

•  Parts information is always up-to-date.
• Customers can visually pick the correct part without having to know the part number. 
• Online availability and pricing gives users access to the parts and prices that are in stock.
• Customers eliminate wasted time by working with paper manuals.

 Click here to download Data Sheet