Process Customer Claims

The Claims Manager product is a powerful claims management system that automates the after-the-sale service interaction between manufacturers, channel partners, distributors and customers, saving significant time and money. The product provides claims processing, enabling manufacturers and channel partners to submit and view all claims associated with user groups, validate and classify claims, track standard repair time, log actual labour and much more.

Pulse PLM Claims Manager is a fast, effective tool to manage and track claim information in your Service Department. You record and access up-to-the-minute accurate claim information in seconds. Efficient data management means improved customer service.

Claims Manager provides quick access to accurate, up-to-date information, letting you handle more calls and build a reputation for fast, friendly customer service.

Total Quality ManagementThe cornerstone of a TQM program is the ability of management to measure product quality. Such measurements can’t be obtained without an integrated system for storing and tracking the vast data inherent in claim processing. Claims Manager gives you a complete history lookup for every product and claim, as well as a myriad of detailed summaries and reports that turn data into meaningful TQM tools. The Claims Manager product can be used to record, track and manage any kind of non-conformance. Be that a customer complaint (not necessarily a warranty event), an employee suggestion, a product non-conformance, an internal audit or a supplier non-conformance. Use the Claims Manager product as the cornerstone to your company TQM drive.

Detailed Cost Tracking and Reporting

Claims Manager sophisticated reporting capabilities give you loads of information in summary or detail form for almost any criteria imaginable. And you can track costs and generate reports for each product.

Pulse PLM Claims Manager Management Reports

Whatever the task — whether you’re scheduling a service trip from open work orders, tracking trends in defects for a product, or checking parts costs by category — the information you need and the means to measure it is a keystroke away.

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